All of our calls come with premium level reverse call lookup that provide Customer Name, Street Address, City, State and Zip Code. This feature is standard, and included at no extra charge.
Inbound Call Recording
You choose which numbers will record conversations. We save the data for your immediate review for 3 months. We save your recordings for 2 years total.
Outbound Call Recording
TeleTracker offers a number of ways to record your outbound calls from any number of phone systems. One way that suits every phone is to set up a number that’s dedicated to outbound calling. Simply dial the dedicated outbound number, from there TeleTracker instructs you to enter the desired ending number and then connects and records it all. We recommend to pre-program the dedicated outbound number into your phone directory. If you use soft phones or SIP phones the outbound calls can be dialed directly, which will shorten this calling process.
Record Only Your Side
Some businesses only want to record their employees on outbound calls. That’s no problem with TeleTracker. This also helps meet some state recording requirements.
We’re so effective at tracking inbound phone and text activity, we named our company TeleTracker. Information and data is captured on every call that comes into a TeleTracker number. Please click on the “Info Captured” tab for additional information.
Sales Agent PIN Tracking
One way of tracking who answered that call is requiring employees to enter their personal and private 4-digit PIN in order to be connected with the caller. This way the agents can pickup calls from any phone and still be tracked.
Sales Agent Phone Tracking
Another way of determining the employee who answered or placed a call or text is by using their telephone number or business extension. This eliminates the need to enter a 4-digit PIN.
Custom Pre-Ring Outgoing Messages
You can select from one of our professionally pre-recorded messages to greet and inform your callers before the call is connected (it’s a pre-ring message)
Custom Voicemail Messages
You can record your own message to thank and further instruct your callers before they leave a voicemail message
Ever wish you knew why a person was calling before you answered their call? Now you can. Record your own short whisper message, for 1 campaign or every campaign- which plays only for your team before being connected with the caller.
Masked Number Dialing
Same as “Specify outbound caller ID value”. It’s the ability to place a call and have the 10 digit ID # of your call be whatever number you choose or want
Masked Number Forwarding
Same as “Telephone Number to forward incoming calls to”. forward a caller to up to 30 other numbers (that ring simultaneously or in a string) without the caller ever knowing… it’s seamless.
Quick Connect Lead Driver (Lead Distribution)
Studies show the likelihood of completing a sale are greatest when a lead is followed up with immediately –and while still interested. would you like to connect to customer leads within a minute
or less from the website entry (or any lead source), Then Quick Connect is just the process for your business. We can connect your agents to customer leads in a minute, just give it a try.
Quick Connect is optimal when used in combination with a dedicated office team or business call center.
A pre-recorded custom voice message plays (at a specified Time or Instantaneously) for your specified phone number list. It can even determine if an answering machine or a human has answered, and allows you to select different actions based on which answered.
You choose how you want to handle callers on each tracking number. Options include allowing up to 30 forwarding phone numbers to ring simultaneously (Simultaneous RIng), a linear hunt that rings each number in your string sequentially based on the number of rings you preselect (Round Robin linear hunt), or there’s also a straight to voicemail option.
This programmed feature allows callers to enter a selection when prompted by using their phone’s keypad Ex: for sales, press 1; for customer service, press 2; etc. We often do not charge for this feature, but it also will depend on the complexity of your request.
Yard Signs are terrific, high-quality lead generators on the home buyer audience. We’ll help to automate your Yard Sign lead generation and prospecting by placing a toll-free or local tracking number on your Yard signs with 3 or 4 digit extensions that you assign to each property and it plays a pre-recorde
audio tour. Incoming calls & texts are then captured with our Premium Reverse Call Lookup, optionally recorded and integrated into your CRM so you can:
Develop an automated response system that captures the potential buyer’s interest and keep a connection until they are ready to purchase without expending a lot of man hours
Quickly be connected with and follow up on Buyer leads
Have text enabled Yard Signs on local numbers
Use a human voice to record the property audio tours –which is better at getting and keeping interest
The Yard Sign program can also work for door hangers, newspaper ads, and your other forms of marketing communications.
Tap into TeleTracker’s potent system through our SIP phones, and get more integrated features. Have one-touch direct dial convenience at your fingertips. Features also available with Business Extensions include conference calling and direct to voicemail.