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Find out what pricing plan best suits your specific needs
- We require a minimum purchase of 3 user seats per month.
- Toll free minutes, if you need them, are the only service that is not flate rate and billed on usage.
- Taxes and fees may apply.
With Pay by the User, you pay a fixed monthly rate* depending on the number of users you have on your account. This makes it easy to predict your costs over time. See the feature list below to find out what features come with the standard and pro tier.
Recommended Use #
This payment plan is recommended when TeleTracker is your primary communications platform.
Additional Details #
Pro
Popular
$ 35 user/mo
Get started- All the values of the Standard plan
- Team Collaboration
- Inbound Analytics Tracking
Standard
Pro
Business Phone System
| Standard | Pro | |
|---|---|---|
| Unlimited local minutes | ||
| Unlimited conversational SMS & MMS texting | ||
| Unlimited web chat messaging | ||
| Toll free minutes | Additional, based on usage | Additional, based on usage |
| Numbers per user | 1 local number | 1 local number |
| Additional numbers and lines | ||
| IVR/Auto attendant | ||
| Ring groups | ||
| Time conditions | ||
| Automatic call recording | ||
| Basic call routing | ||
| Unlimited number forwarding * |
- You cannot forward incoming calls to external numbers on a per-user plan. Please see the pay by the usage plans, which do have this ability.
Multichannel Communications
| Standard | Pro | |
|---|---|---|
| Voice calling | ||
| Text messaging (SMS and MMS) * | ||
| Web chat | ||
| Communicator app |
- Conversational texting is supported using our apps. This means a human user signs into an account and talks to others using SMS and MMS in a conversational manner.
- Carriers in the US require you to register a 10DLC brand and campaign in order to send texts to any US-based phone number and remain compliant. This will incur additional fees.
- Pay by the usage plans allow for the pragmatic use of our texting API.
Team Collaboration
| Standard | Pro | |
|---|---|---|
| Create and manage teams of peope | ||
| Call routing based on teams | ||
| Text routing based on teams | ||
| Email routing based on teams | ||
| Real time team collaboration tools | ||
| Advanced team reports and metrics | ||
| Communicator teams app |
Inbound Analytics Tracking
| Standard | Pro | |
|---|---|---|
| Unlimited phone numbers | ||
| Unlimited advertising campaigns | ||
| Dynamic number insertion (DNI) | ||
| Inbound marketing reports | ||
| Google Analytics integration |
Additional products
| Standard | Pro | |
|---|---|---|
| RapidResponse | ||
| Yard Signs |
API Access
| Standard | Pro | |
|---|---|---|
| Reports API | ||
| RealTime API | ||
| Voice API * | ||
| Text API * |
- Text and Voice API are disabled on per-user pricing plans to prevent abuse. Pay by the usage plans allow for the pragmatic use of these APIs.
Toll Free Minute Rate Tiers
| Standard | Pro |
|---|---|
| 1 - 1,999 Toll Free Minutes | $0.060 per minute |
| 2,000 - 4,999 Toll Free Minutes | $0.055 per minute |
| 5,000 - 9,999 Toll Free Minutes | $0.050 per minute |
| 10,000 - 19,999 Toll Free Minutes | $0.040 per minute |
| 20,000 - 49,000 Toll Free Minutes | $0.030 per minute |
| 50,000+ Toll Free Minutes | $0.020 per minute |
- Toll free is pay by usage only. Add as many numbers as you need, and pay for your usage.
- Toll free is a post paid service. We will calculate your usage at the end of your billing period and invoice you for the usage.
- If you use enough toll free minutes to bump up a tier, we will bill your entire usage at the cheaper tier rate.
- Minimum spend is $100.00 per month.
- We may require a higher minimum under some circumstances.
With Pay by the Usage, use what you need, when you need it. All features are enabled by default with this payment plan. You pay for what you’ve used in a single billing period. At the end of your billing period (usually a month), we calculate all of your usage and invoice you at the rates specified in the tables below.
Recommended Use #
This payment plan is recommended for analytics or call tracking where TeleTracker sits in front of your existing phone system and you need to receive calls with TeleTracker and forward them on to various numbers on your own equipment.
Additional Details #
Local Minute Rate Tiers
| 1 - 4,999 Local Minutes | $0.050 per minute |
|---|---|
| 5,000 - 9,999 Local Minutes | $0.045 per minute |
| 10,000 - 19,999 Local Minutes | $0.035 per minute |
| 20,000 - 29,999 Local Minutes | $0.030 per minute |
| 30,000 - 39,999 Local Minutes | $0.025 per minute |
| 40,000 - 49,999 Local Minutes | $0.020 per minute |
| 50,000 - 59,999 Local Minutes | $0.019 per minute |
| 60,000 - 69,999 Local Minutes | $0.018 per minute |
| 70,000 - 79,999 Local Minutes | $0.017 per minute |
| 80,000 - 89,999 Local Minutes | $0.016 per minute |
| 90,000 - 99,999 Local Minutes | $0.0155 per minute |
| 100,000 - 109,999 Local Minutes | $0.0150 per minute |
| 110,000 - 119,999 Local Minutes | $0.0145 per minute |
| 120,000 - 129,999 Local Minutes | $0.0143 per minute |
| 130,000 - 139,999 Local Minutes | $0.0140 per minute |
| 140,009 - 149,999 Local Minutes | $0.0138 per minute |
| 150,000 - 159,999 Local Minutes | $0.0136 per minute |
| 160,000 - 169,999 Local Minutes | $0.0134 per minute |
| 170,000 - 179,999 Local Minutes | $0.0132 per minute |
| 180,000 - 189,999 Local Minutes | $0.0130 per minute |
| 190,000 - 199,999 Local Minutes | $0.0128 per minute |
| 200,000+ Local Minutes | $0.0126 per minute |
- Add as many local numbers as you need. Just pay for your usage.
- If you use enough local minutes to bump up a tier, we will bill your entire usage at the cheaper tier rate.
- Forwarding calls will double minute usage for every voice call. You're essentially generating two phone calls instead of one.
- Example: If you use 500 minutes, you will pay $100.00 because you have a minimum spend requirement.
- Example: If you use 10,500 minutes, you will pay 0.030 x 10,500 or $315.00. You're in the $0.030 per local minute tier.
Toll Free Minute Rate Tiers
| 1 - 1,999 Toll Free Minutes | $0.060 per minute |
|---|---|
| 2,000 - 4,999 Toll Free Minutes | $0.055 per minute |
| 5,000 - 9,999 Toll Free Minutes | $0.050 per minute |
| 10,000 - 19,999 Toll Free Minutes | $0.040 per minute |
| 20,000 - 49,000 Toll Free Minutes | $0.030 per minute |
| 50,000+ Toll Free Minutes | $0.020 per minute |
- Add as many toll free numbers as you need. Just pay for your usage.
- If you use enough toll free minutes to bump up a tier, we will bill your entire usage at the cheaper tier rate.
- Forwarding incoming toll free calls will incur minutes at the toll free rate, plus additional minutes using the local rate. You're generating one incoming toll free call, and one outgoing local call.
Text Message Rate Tiers
| 1 - 4,999 Text Messages | $0.012 per text |
|---|---|
| 5,000 - 9,999 Text Messages | $0.011 per text |
| 10,000 - 19,999 Text Messages | $0.010 per text |
| 20,000 - 29,999 Text Messages | $0.0095 per text |
| 30,000 - 39,999 Text Messages | $0.0090 per text |
| 40,000 - 49,999 Text Messages | $0.0089 per text |
| 50,000+ Text Messages | $0.0088 per text |
- We charge the same per-message rate for incoming, outgoing, SMS and MMS texts.
- As your text usage increases, we automatically bump you to the next usage tier and you pay a cheaper rate.
- Sometimes an SMS message has too many characters to be delivered to your recipient as a single text. When this happens, we break up message into many individual SMS messages and send each one to your recipient. You will be billed for each individual SMS.
- When a sender sends you a text that has too many characters, the sender will break up the text into multiple messages. We bill you for each individual SMS that we receive.
- Carriers in the US require you to register a 10DLC brand and campaign in order to send texts to any US-based phone number and remain compliant. This will incur additional fees.
Web Chat Message Rate Tiers
| 1 - 2,499 Web Chat Messages | $0.012 per message |
|---|---|
| 2,500 - 4,999 Web Chat Messages | $0.011 per message |
| 5,000 - 14,999 Web Chat Messages | $0.010 per message |
| 15,00+ Web Chat Messages | $0.009 per message |
- As your web chat usage increases, we automatically bump you to the next usage tier and you pay a cheaper rate.
All Business Phone System Features Are Included!
| Numbers per user | 1 local number |
|---|---|
| Additional numbers and lines | |
| IVR/Auto attendant | |
| Ring groups | |
| Time conditions | |
| Automatic call recording | |
| Basic call routing | |
| Unlimited number forwarding |
All Multichannel Communications Features Are Included!
| Voice calling | |
|---|---|
| Text messaging (SMS and MMS) | |
| Web chat | |
| Communicator app |
All Team Collaboration Features Are Included!
| Create teams | |
|---|---|
| Call routing based on teams | |
| Text routing based on teams | |
| Email routing based on teams | |
| Real time team collaboration tools | |
| Advanced team reports and metrics | |
| Communicator teams app |
All Inbound Analytics Tracking Features Are Included!
| Unlimited phone numbers | |
|---|---|
| Unlimited advertising campaigns | |
| Dynamic number insertion (DNI) | |
| Inbound marketing reports | |
| Google Analytics integration |
All Additional Products Are Included!
| Rapid Response | |
|---|---|
| Yard Signs |
All API Features Are Included!
| Reports API | |
|---|---|
| RealTime API | |
| Voice API | |
| Text API |
- We require a consultation and implemention fee that will depend on your specific needs.
- This payment plan is post paid by usage, but the rates will be different for voice.
- We can provide all other services as needed, such as texting, at standard rates.
SIP Interconnect is a technically advanced implementation and pricing strategy that allows TeleTracker to be inserted into the call path for an existing PBX installation. Note: The chances are high that our pay by the user or pay by the usage plans are a better fit for those looking for a easy to implement solution. For the technical crowd or enterprise customer, please read on…
Why Interconnect with us via SIP? #
If you already have a PBX platform set up in your orgainzation, but you want to take advantage of TeleTracker’s analytics, call recording and reporting systems, we can connect with you over the Internet using SIP. This can significantly reduce your total cost of ownership since we do not need to provide a connection to the telephone network for you.
How It Works #
Instead of porting numbers to us or setting up forwarding rules with us, you send us calls via SIP that you want to record and analyize. We start processing the call metadata and audio, and then we send them back to you via SIP to be routed to where they need to go. This process happens in real time as the call progresses. You pay your existing carrier to receive phone calls (origination), and to send outgoing calls to external numbers (termination) just as you normally would. You’ll need a responsible technical party on your team that can perform the necessary implementation on your PBX system. We can also potentially mix and match telephone network origination, SIP interconnection and telephone network termination depending on your specific requirements.